Terms and Conditions for Jados Agency's Tech Support Subscription Service

1. Service Scope

The services provided are outlined in the selected support plan and may include tech support, platform setup, consultation, troubleshooting, and related services as specified.
This service does not include custom software development, hardware support, or support for tools/platforms outside the scope of the agreement

2. Service Availability

The amount of dedicated support hours depends on chosen Tech support subscription plan
Response times vary by subscription plan level.

3. Payment and Renewal

All services are billed on a monthly or annual basis as selected by the client during purchase. Payments are due in advance for the upcoming service period.
Late payments may result in service suspension until the account is brought current.
Renewal of the subscription occurs automatically. Clients may adjust their subscription through their account settings or by contacting support on [email protected].
Time not used during billing period is non-transferrable.

4. Cancellation and Refunds

Clients may cancel their subscription at any time. Cancellations will take effect at the end of the current billing period.
Refunds are not provided for partial months, unused services, unused time or if a cancellation request is received after the billing period has started.
In cases of technical issues or dissatisfaction, clients are encouraged to contact support to resolve issues before pursuing cancellation.

5. Client Responsibilities

Clients agree to provide necessary access to platforms and accounts needed for support (e.g. GHL platform). Clients are responsible for maintaining updated login information.
Clients are responsible for making regular data backups. Jados Agency is not liable for data loss resulting from service use.

6. Confidentiality and Data Security

Jados Agency will treat all client information, data, and business operations with strict confidentiality.
Any data provided will only be accessed by authorised personnel in Jados Agency for the purpose of fulfilling the support services.

7. Liability Limitations

Jados Agency provides services on an “as-is” basis. While we aim for excellence, we do not guarantee uninterrupted or error-free service.
Jados Agency is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

8. Modifications to Terms

Jados Agency reserves the right to modify these terms at any time. Clients will be notified of any material changes at least 30 days prior to the new terms taking effect.

9. Dispute Resolutions

Any disputes arising out of or relating to these terms will be resolved in accordance with the laws of the United Kingdom. Clients and Jados Agency agree to seek amicable resolution before pursuing legal action.

Owned by Jadamo Enterprise Ltd